Meet Lisa Marlow
Results-driven strategy & operations executive with 25 years of demonstrated success!
A proven track record of developing and executing innovative strategies to streamline operations, eclipse competitors, increase profitability, grow customer base, shape workplace culture, and deliver high value services and unparalleled customer experiences.
MISSION. VISION. VALUES. STRATEGIES. OBJECTIVES. INITIATIVES. Metrics.
Versatile professional
with a proven ability to deliver results
across industries
Strategy
Defined Strategic Direction:
Developed mission & vision statements and 3Ps strategic framework.
Implemented strategic & tactical plans.
Identified key objectives and performance indicators.
Established Accountability:
Developed and implemented a performance management system, cascading organizational goals to leaders and employees.
Tied incentive pay to KPI performance and moved anniversary date-based performance assessments to a focal review date to align with annual goal framework.
Innovation
Transformed Culture:
Created a healthy company culture by implementing: Employee Recognition, Buddy and Mentoring, Health and Wellbeing, and Training and Development programs.
Established Trust:
Created avenues for safe and open dialogue.
Increased employee/leader communication with skip-level meetings and executive led focus groups.
Drove the organization’s Best and Brightest survey score for “Communication and Shared Vision” to 83%, making it one of the staff's top three most appreciated categories.
Execution
Improved Experience:
Decreased client churn rate from 5% to 1% in 12 months.
Streamlined client offerings, outsourced repetitive tasks, and standardized processes to improve service quality and timeliness.
Deployed a communications strategy rooted in personalized messaging, proactive outreach, and active listening and feedback loops.
Drove the Top Workplaces Employee Engagement survey scores 7 points to 88.4% and survey participation from 74% to 85%.
Initiated a “People First” strategy to attract and retain top talent.
Growth
Expanded Customer Base:
Increased market share from 14% to 19%.
Led business planning for strategic projects:
- $90M new patient tower/ER
- $9M surgery center
- $80M free-standing medical/ surgical/imaging center.
Implemented a $95M physician network plan, improving patient access and convenience by adding 68 providers and expanding to five new geographies.
Operations
Excellence
Improved Efficiency:
Streamlined processes and minimized procedure variation to reduce costs.
Executed M&A strategy, leveraging synergies, optimizing processes, and reducing costs while expanding the physician base 40%.
Drove network integrity to 80% by forming and fostering physician relationships, increasing utilization of hospital services.
Revenue
Enhancement
Increased Revenue:
Drove strategic growth to improve operating margin 5%.
Achieved $15M incremental revenue by developing and implementing innovative services and programs targeting a broader, more diverse population and expanding to new markets.
Increased revenue 30% converting leads to surgical patients via innovative digital marketing strategy.
Reduced Costs:
Led divestiture due diligence to eliminate redundancies in excess of $1M.
Leadership
Provided Team Leadership:
Set the direction for and improved business operations of the hospital's oncology service line, generating $20M in revenue.
Led a cross-functional team of 25 by delegating authority, empowering individual decision making, and fostering autonomy to motivate team members and improve performance.
Managed all business activities including budgeting, revenue and expense reporting, forecasting, marketing, and human resources activities.
Skills
COMMUNICATION
PROBLEM SOLVING
ADAPTABILITY
TEAMWORK
CRITICAL THINKING
DECISION MAKING
EMOTIONAL INTELLIGENCE
PROJECT MANAGEMENT
COLLABORATION
NETWORKING
Lisa Marlow
The knowledge, expertise, and experience to achieve success
Together, we will navigate business complexities and an increasingly competitive landscape and unlock new opportunities for growth.
©Copyright. All rights reserved.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.